Attendance and Accommodation

In some cases, regular attendance at work constitutes an essential job function. If an employee’s job requires face-to-face customer contact, allowing that employee to work from home isn’t a reasonable accommodation.¹

Regular attendance may be an essential function for jobs that require:

• The employee to work as part of a team.
• Face-to-face interaction with other employees or with clients/customers.
• On-site use of items and equipment.

Exceptions do exist, and employers bear the burden of showing that attendance is an