by Matthew J. Roberts, J.D.; Associate General Counsel for Labor and Employment, CalChamber
One day, an employee approaches you and asks, “Do you have a minute to talk with me about a problem I am having here?” And just like that, without any warning, an employee may raise a workplace issue that will require your organization to respond with an impartial and timely workplace investigation.
Often, however, employers are unsure how to appropriately respond to these complaints, which can create an employment compliance concern or potentially affect workplace morale. Many workplace complaints may require a workplace investigation, even investigating minor workplace conflicts, interpersonal disagreements among staff or workplace violence incidents. Knowing how and when to conduct these investigations — from the moment the employee raises the issue — will provide employers with the best opportunity to effectively manage their workforce.
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